Shipping policy
At Cavendish London, we work hard to process and deliver your orders as quickly and efficiently as possible. Below you will find all the details about our shipping and delivery process.
DELIVERY AREAS & SHIPPING COSTS
We currently ship our products across the United Kingdom. We are pleased to offer Free Standard Shipping on all UK orders.
ORDER CUT-OFF TIME
Our daily order cut-off time is 17:00 London Time (GMT). Orders placed after this time will begin processing on the following business day.
PROCESSING & TRANSIT TIMES
- Processing Time: Please allow 1 to 3 working days (Monday to Friday) for us to process and pack your order.
- Transit Time: Once dispatched, standard delivery takes 5 to 10 business days.
- Total Delivery Time: Most orders arrive within 6 to 13 business days from the time they are placed.
*Please note: Transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or severe weather conditions. Business days do not include weekends or public holidays.*
CARRIERS & ORDER TRACKING
Orders are shipped with trusted postal services and couriers (such as Royal Mail). Once your order has been dispatched, you will receive an email containing your tracking number and a link to follow your delivery in real time.
You can also check the current status of your parcel at any time on our Order Tracking page by entering your tracking number or order number
SHIPPING ORIGIN & CUSTOMS
To offer you the best possible prices and a wide range of products, our items are shipped directly from our supplier warehouses located in Asia. As a result, the customer is responsible for any applicable customs duties, import VAT, or handling fees upon arrival in the destination country.
ORDER CANCELLATIONS
We begin processing orders immediately to ensure fast dispatch and reliable delivery.
If your order hasn’t been processed or shipped yet, we may still be able to modify or cancel it. However, please note that order processing typically begins within 15 minutes of purchase.
Once an order has been dispatched, changes or cancellations are no longer possible. If your order has already been dispatched, you may still return the item in accordance with our Return & Refund Policy once it has been delivered.
DELIVERY RESPONSIBILITY & INCORRECT ADDRESSES
- Delivered Packages: If the tracking information indicates that the package has been delivered to the address provided, the responsibility lies with the customer. We are not liable for lost or stolen packages confirmed to be delivered to the address entered for an order.
- Address Errors: Please check your shipping address carefully at checkout. If you notice an error, you must report it to us immediately. If a parcel cannot be delivered due to incorrect address information provided by the customer, or if it is not collected from a courier pick-up point, return shipping costs or reshipment fees will be charged to the customer.
CONTACT US
If you have any questions about shipping or your order's tracking status, please contact our support team at support@cavendishlondon.co.uk.