We Want You to Be Happy with Your Order!
At Cavendish London, we do everything we can to keep our customers satisfied. If your order isn’t quite right, we are here to help you fix it.
THE "PERFECT FIT" GUARANTEE: FREE REPLACEMENTS
Doesn't fit? We'll send you a free replacement! We understand that buying clothes online can be tricky. If your item doesn't fit perfectly, you don't even need to return the original item to us. Simply contact us within 30 days of delivery, and we will send you a new size entirely for free.
*Please note: To claim your free replacement, you are only required to cover a flat-rate shipping and handling fee (e.g., £14.99) for the dispatch of the new item.*
STANDARD RETURN POLICY
If you prefer a full refund rather than our free replacement offer, you may return your order within 30 calendar days from the date of delivery.
Eligibility for Returns:
- Products must be returned unworn, unwashed, in their original condition, and with all tags and liners attached.
- Any signs of use, wear, or damage may result in the return being rejected.
Return Process & Shipping Costs:
1. Contact us first at support@cavendishlondon.co.uk with your order number and reason for return.
2. Items sent back to us without first requesting a return will not be accepted.
3. All approved returns must be shipped to our central warehouse in Asia.
4. Customers are entirely responsible for the return shipping costs, choosing a carrier with tracking, and any applicable customs duties.
Refunds:
Once we've received your return package at our warehouse, we will process the inspection within 2-4 business days. A full refund will be issued to your original payment method. Please allow 3-10 business days for the funds to appear in your account, depending on your bank.
Defective or Incorrect Items:
If your order arrives damaged, defective, or in the wrong color/variant, please contact our support team immediately. We will make it right at no extra cost to you.